Return and refund policy

We want you to be completely satisfied with your purchase. If something isn’t right, we’re here to help.

1. Eligibility for Returns

We accept returns under the following conditions:

  • Items must be returned within 30 days of the original order date.
  • The product must be unused, undamaged, and in its original packaging with all labels attached.
  • Personalized, custom-made, or hygiene-sensitive items are not eligible for return.
  • Certain brands or products may be excluded from returns according to supplier policy. Any such exclusions are noted on the product page.

2. How to Start a Return

To initiate a return, please contact us at info@livinoeu.com with:

  • Your order number
  • The product(s) you wish to return
  • The reason for the return

Once your request is approved, we’ll provide the return instructions and, if applicable, a return shipping label.

3. Return Shipping Costs

  • EU Returns: Standard return shipping fees apply and may be deducted from your refund or billed separately.
  • Higher-cost regions (such as Cyprus, Malta, or Greece) may have adjusted return shipping fees.
  • Unauthorized returns may not be accepted.

4. Refund Process

After your return is received and inspected, we’ll notify you of the approval or rejection of your refund.

  • Approved refunds will be processed to your original payment method within 3–10 business days.
  • Exchanges are handled as a return plus a new order for the desired item.
  • Refunds are issued only for products that meet the conditions listed in this policy.

5. Non-Returnable Items

The following items cannot be returned or refunded:

  • Personalized or custom-made products
  • Underwear, socks, or hygiene-sensitive goods
  • Items specifically marked as “non-returnable” on the product page

6. Damaged or Defective Items

If you receive a damaged, faulty, or incorrect product, contact us at info@livinoeu.com within 7 days of delivery.
Please include your order number and clear photos of the issue. We’ll arrange a replacement or full refund at no extra cost.

7. Contact Us

If you have any questions about our Return & Refund Policy, please reach out by sending us an email at info@livinoeu.com

8. Legal Notice (EU Compliance)

This policy complies with EU consumer protection regulations.
Customers have the right to withdraw from a purchase within 14 days of delivery without providing a reason, except for the exclusions listed above.